Q1: How do I place an order?
You have to follow the following steps to place an order:
Select your items
- Select a colour from our colour chart.
- Select a design from our design collections
- Select your size requirements
- Based on your selection the amount of the products and delivery time will come on screen
- If that price and delivery suits you then add that in to shopping cart
- If you need more products then select the colour, designs, sizes and quantity
- Go to your shopping cart by clicking the shopping cart icon on top right.
- If you have a an offer coupon add the coupon code in the given box
- You can then do check out or continue shopping to add more products.
- Once you click checkout you have to fill your email id and password to login
- if you are a new customer you need to register with us by filling all the relevant details in the form that pops up as soon as you click continue.
- Fill up First Name Last Name, E-Mail Phone Password, Address, City, Post Code, Country, Region / State in the form. (*Please fill all the details properly so that we can reach you back and deliver your product to you at right address.)
- After filling your detail click continue and add your shipping details (add the address on which you want your products to be delivered)
- After entering your shipping detail select a shipping method and click continue.
Now you have to choose your payment method and as soon as your payment is received you will get an order confirmation email on your given email id.
Q2: Can Billing Address and Shipping Address be different?
Billing and Shipping address can be different. The billing address should match the on record address of the respective bank or credit card company where as shipping address may vary.
Q3: What is the meaning of Ready to Ship?
Ready to Ship means the items which are ready to be dispatched within 24-48 hours of order confirmation. It takes around 3 – 5 business days to deliver the order to your shipping address depending on the location of delivery and import norms.
Q4: How will I know if the order has been placed successfully?
We shoot an Order Confirmation mail / SMS as soon as an order is confirmed with us. You may also login to the My Account section and check the status of your order.
Q5: My Order Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?
- It is a very rare situation; payment status of an order may take a little longer to reflect in our system. You can check it again after 15 mins (except in case of bank transfer). It gets updated automatically.
- In case you still find any problem, please get in touch with our Customer Care team and we will be happy to assist you in the best possible way
COUPONS AND CASHBACK
Q6: How do I use my coupons?
You can use your coupon on cart page before you place an order.
Q7: What is cash back? How do I redeem it?
Cash back is your store credit with Meeraa Petticoats that can be used to pay for purchases on your next purchase on our products. You get cash back when you make a purchase at meeraa or when you return items to Meeraa. It will get deducted from your total automatically on your next purchase.
You can check your cash back balance in your ‘my cash wallet’ section on ‘My Accounts’ section.
Q8: How can I pay for my order at Meeraa
We support the following payment options at Ninecolours.com:
- Cash On Delivery (available in select pin codes)
- Credit Card
- Debit Card
- Net banking
- PayU, Paytm & Mobikwik Wallet
- Bank Transfer/ Cheque/ Demand Draft
Q9: How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. Meeraa does not offer Cash on Delivery option for all orders below Rs. 1999 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the ‘Cash On Delivery’ option on the payment page.
Q10: Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Your order value may be below Rs. 1999.
- Your shipping address must be of outside India.
- You must have selected the designs and size personalized stitching for you.
- Our courier partners may not support a cash on Delivery option to your delivery address.
Q11: What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
ORDER TRACKING, SHIPPING AND DELIVERY
Q12: National Shipping Cost?
- At meeraa petticoats, we take great care in delivering your products to you, and we partner only with reputed national courier services.
- We’ll deliver anywhere in India and at no cost to you. Shipping within India is FREE when you order for Rs. 999/- or more, and available across India. Shipping charges of Rs 99/- are applicable for orders below Rs.999/-.
- Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- We will keep you informed on the status of your order including delays if any. You can visit the courier companies’ website, and enter the AWB number (tracking number) mentioned in the Email/ SMS sent by us. The email will also have details on the courier partner through which we are sending your order.
Q13: What are the shipping charges on Ninecolours.com products?
Ninecolours.com offers free shipping within India on all products if your total order amount is Rs. 999 or more. Otherwise Rs. 99/- will be levied as Shipping Charges.
Q14: International Shipping Cost?
- International shipping and handling rates are based on the size of your order. Hence, bigger your order is, lower is the shipping cost.
- Watch out for any shipping promotion running on the website.
- The shipping charges calculator for your order will be shown at the shopping cart page. You can use that to get the exact charges for the products added to your cart.
Q15: How do I check the status of my order?
Choose from any of the options to track your order from the time the order is placed, order confirmation, shipping, and to the time it is delivered to you.
- Track through Customer Service desk
Call our customer service desk @ 9016539945 24hours, from Monday to Saturday, to track your order.
Alternatively you can also whatsapp us on +91 9016539945 or mail on email@example.com
- Track your order by logging into your account
You can login to your account, go to my orders and track your orders from there if you still unable to access the tracking you can visit the courier companies’ website, and enter the AWB number (tracking number) mentioned in the Email/ SMS sent by us. The email will also have details on the courier partner through which we are sending your order.
In case of delays in processing or delivery, our Customer Service Team will update you on the estimated time of delivery. Alternatively, you can write to us at firstname.lastname@example.org or call us on 09016539945
Q16: How long does it take for an order to be delivered to me?
The products ordered can be expected to be delivered within 10-12 days in major metro cities and can take anywhere between 12-15 days for other locations, from the time the order is confirmed. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.
Q17: Does Meeraa deliver products outside India?
Yes, Meeraa delivers products to over 220 Countries Worldwide. You can enter your shipping country and checking the shipping charges on the cart page or at the checkout page.
CANCELLATIONS AND MODIFICATIONS
Q18: About Cancellations?
You can cancel an order only within 24 hours of placing an order with us. To cancel your order or to make any changes you can contact our customer care at whatsapp No: 9016539945.
For specific queries, please read the FAQs below
Q19: Can I modify my order after it has been placed?
Yes. You can modify the size, color, design or shipping address of your order, by contacting our customer support team on whatsapp No: 09016539945 within 24 hours of placing the order. Our customer care associates can modify your order if you contact us before we have processed it.
For order shipping outside of India extra any changes in your address needs to be informed to us within 24 hours of placing the order
Q20: I just cancelled my order. How and when will I receive my refund?
- If the payment was made by Credit Card, Debit Card or Net-Banking, we shall reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account..
- If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
- You will receive a refund immediately after your order has been canceled.
Q21: About return and exchange policy?
- Customer Satisfaction is our primary goal
- Meeraa has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a “Total Buyer Security Program” Where in our buyers are protected in the following cases: –
- Not satisfied with the product quality
- Defective Product Received
- Wrong Product Received
Q22: What happens if want to return because i am not satisfied with the product quality?
Please provide us with maximum possible details as they would be the base of examining the defect or differences.
Don’t Worry! We will still gladly accept back the product and shall issue you a credit coupon equivalent to the amount of your purchase in full without deduction what so ever, which can be used to make further purchase on Meeraa
- Return shipping charges needs to be borne by the customer. Incase return is arranged by us a flat 15% of the value of shipment will be charged for same.
- Credit Coupon will be issued only for the products returned in its original packing
- No refund what so ever will be made in this case, you may select an alternate product in replacement for the product returned.
- Shipping charges if any paid for receiving the parcels from India, will not be refunded while processing your replacement.
- Any shipping costs of sending back to India or within India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Replacement will only be provided once, meaning you cannot replace an already replaced product again.
Q23: What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Use our hassle free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process at email@example.com or calling us at +91 9016539945 (11 AM – 7 PM). Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to firstname.lastname@example.org with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
You can drop or send the product to our following address:
# 118, C-Block, First Floor,
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
- The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
- In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
- Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be opened/ tampered with.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by Meeraa’s team after they are received at our facility.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Under no circumstances the refund amount can be more than the amount paid for the product.
- products will be refunded only if they cannot be replaced with a fresh piece.
- If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
Q24: About Refund Policy?
Refund will only be processed for the orders that cannot be fulfilled by us / if we are unable to fulfill our obligations.
- If the payment was made by Credit Card, Debit Card or Net-Banking, we will reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account
- Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges.
- If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
- Refunds are subject to the availability of the replacement product. Refunds will be processed only if they cannot be replaced
SUGGESTIONS REGARDING STITCHING
We request you to please provide as much precise stitching sizes as possible for us.
Q25: What happens in case there is a stitching error?
In any case we will make all the alterations that are required. If the mistake is ours we shall bare all the charges for shipping and alterations and even if the error is from your end we will still make the desired alterations absolutely free of cost for you but the shipping cost for both ways will have to be borne by the customer.
Any shipping costs of sending back to India or within India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
SOME IMPORTANT INFORMATION
Q26: About Colours & Description?
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
- A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
- It is practically impossible for us to replicate the same colors on an outfit as seen on your mobile screen, monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
While ordering on internet, we suggest that customers should be extra careful of following –
- Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
- Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around.
- Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
Q27: About Beads/Stones and Sequences?
Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Q28: Refer to earn?
Refer us to your friends and earn free shopping vouchers.
All you need to do is share your special invite link (you will find this under Refer Your Friends section in your account) with your friends on Facebook, Twitter or via email. Once your friend makes their first purchase at meeraa, you will automatically receive voucher up to Rs 500/- in My Account section on meeraa
Q29: How does this work?
- Login to www.appareworkshop.in/meeraa and go to My Account section.
- Under ‘My Account’ menu, click on ‘Refer Your Friends’ link.
- You will find ‘Your Special Invite Link’ in this page.
- Copy pastes this URL into Twitter, Facebook or in an Email and start sharing.
When your friends click on this URL and come to ninecolours.com, we will automatically tag them as your referrals.
Q30: How many friends can I refer to meeraa?
There is no limit to the number of friends you can refer. You will continue to receive referral voucher for every new customer that you refer to us.
Q31: How much can I earn for referring new customers?
You can earn up to Rs 500 for every new referral. The actual referral money you earn depends on the total purchase amount of the order placed by your friend. Few examples are given below:
|Your Friend’s Purchase Amount||Your earnings|
|Less than ₹1000||₹100|
|Between ₹1000 and ₹2000||₹200|
|Between ₹2000 and ₹3000||₹300|
|Between ₹3000 and ₹4000||₹400|
|More than ₹5000||₹500|
Q32: Can I combine these referral vouchers on a single order?
Yes! You can pay for your entire order using referral vouchers as long as you have enough vouchers in your account. The only requirement is that the value of our order must be greater than Rs 1000.